 |  |  | |
|---|---|---|---|
| Returns from | the Netherlands | Belgium | Germany |
| Free returns | |||
| Delivery time | 1–2 working days | 2–3 working days | Depending on the chosen carrier |
| Track and trace | Depending on the chosen carrier |
There are a number of ways to register your return. These are the quickest ways to have your return processed:
Free returns is a service we’ve been offering for a very long time and one we’re proud of. It gives you more peace of mind and the flexibility to make the odd wrong purchase. Even if it isn’t used, we hear that it’s hugely appreciated.
Because returns aren’t free for us, we do our best in all sorts of ways to keep the number low. With clear information on the website, advice via chat (hi Jesse), a phone line that’s answered almost immediately, and always a quick reply via email. Would you like to help us – and therefore yourself – to do even better? You can read how below!
Register your return in whatever way suits you best.
You can use the returns form, send an email, chat, call (0762600207) or request a return via your account.
On weekdays, you’ll receive a reply within 24 hours.
Please pack your product neatly and check that it is complete. We would prefer to receive it in its original packaging.
Place the packaging in a outer box and fill it up well, so that the product is well protected and is sure to arrive safely.
You will always receive your pre-paid return label by email. Dutch customers receive a label free of charge; Belgian customers pay €6.95 incl. VAT.
Along with the label, you will receive clear return instructions. For example, we ask that you stick the label on the longest side of the box.
Head to your nearest parcel collection point.
You can return your parcel free of charge within 14 days of receiving the label.
Your parcel takes around 1–2 working days to arrive within the Netherlands. Returns from Belgium take approximately 2–3 days.
We usually receive parcels in the afternoon. As soon as they arrive, we get straight to work on them.
We’ll get round to your return as soon as possible. We’ll check the functions and see if it’s still in top condition.
We always aim to check the product within 2–3 working days of receipt. We will then get in touch with you.
You have returned your purchase because you weren’t entirely satisfied with it. Perhaps it was the wrong size, or you simply didn’t like the product.
The choice is now yours. Would you like an alternative, or would you prefer a refund?
Your return has been processed and we hope we’ve helped you as you’d hoped.
If there are any aspects you’d prefer to see changed, please let us know. We can improve our service step by step using all the feedback we’ve gathered.
You may try out an item to assess it, but not use it. We give you 90 days (30 for seating furniture) to receive your purchase, unpack it and try it out carefully. If you’re a bit quicker, you’ll have plenty of time to think it over properly; if you’re in less of a hurry, you can take your time.
To keep the product in 100% condition, it’s a good idea to give it that little bit of extra care once it’s out of the box. This helps prevent scratches or other damage and makes returning it a lot easier :-).
Most product packaging is specially designed for the product inside. It is therefore the ideal place to store your purchase during the cooling-off period. An added bonus is that this way, you’ll always keep the product in perfect condition.
Mice and keyboards are the sort of products that are a bit more susceptible to damage than others. When using them, make sure you take off your rings and bracelets, and preferably avoid using hand cream as well. In some cases, these can damage the coating.
We cannot accept an incomplete or damaged product for a full refund. For example, an armrest without its accompanying desk clamp is considered incomplete. Scratches on the underside of a mouse are regarded as damage to the product.
