 |  |  | |
|---|---|---|---|
| Returning from | The Netherlands | Belgium | Germany |
| Free returns | |||
| Transit time | 1-2 working days | 2-3 working days | Depending on the chosen carrier |
| Track and trace | Depending on the chosen carrier |
There are several ways to register your return. These methods ensure your return is processed fastest:
Free returns are a service we have offered for a very long time and are proud of. It gives you more certainty and the flexibility to make a wrong purchase. Even if it's not used, we hear it's greatly appreciated.
Because returns are not free for us, we do our best in various ways to keep the number low. With clear information on the website, advice via chat (hi Jesse), a phone that is answered almost immediately, and always a quick response via email. Do you want to help us, and thereby yourself, to do even better? You can read how below!
Register your return in the way you prefer.
You can use the returns form, send an email, chat, call (0762600207) or request a return via your account.
On weekdays, you will receive a message within 24 hours.
Pack your product neatly and double-check if it's complete. We prefer it in its original packaging.
Place the packaging in an outer box and fill it well, so the product is properly protected and guaranteed to arrive safely.
You will always receive your pre-paid return label by email. Dutch customers receive a free label, Belgian customers pay €6.95 including VAT.
With the label, you will also receive clear return instructions. For example, we ask you to stick the label on the longest side of the box.
Head to the nearest parcel point.
You can return your parcel for free within 14 days of receiving the label.
Within the Netherlands, your parcel will take approximately 1-2 working days. Returns from Belgium take about 2-3 days.
We usually receive parcels in the afternoon. As soon as they arrive, we get straight to work on them.
We will process your return as soon as possible. We check its functions and ensure it's still in top condition.
We always aim to inspect the product within 2-3 working days of receipt. We will then contact you.
You returned your purchase because you weren't entirely satisfied with it. Perhaps it was the wrong size or you simply didn't like the product.
The choice is now yours. Would you like an alternative, or would you prefer your money back?
Your return has been completed, and we hope we have helped you to your satisfaction.
If there are any aspects you would like to see handled differently, please let us know. We can improve our service step by step with all the feedback collected.
You may try out an item to assess it, but not use it. This gives you 90 days (30 for seating furniture) to receive, unpack, and carefully try out your purchase. If you're a bit quicker, you'll have looooads of days to think it over properly; if you're less rushed, you can take your time.
To keep the product 100%, it's wise to give it that little bit of extra love when it's out of the box. This prevents scratches or other damage and makes returning it a lot easier :-).
Most product packaging is specifically designed for the product it contains. It is therefore the ideal place to store your purchase during the cooling-off period. An additional advantage is that you will always keep the product complete this way.
Mice and keyboards are products that are more susceptible to damage than others. When using them, make sure to take off your rings and bracelets, and preferably do not use hand cream. These can sometimes affect the coating.
We cannot accept an incomplete or damaged product for a 100% refund. For example, an armrest without the corresponding desk clamp is incomplete. Scratches on the underside of a mouse are considered a damaged product.
