Comment or Complaint

1. Comment - We love to listen

We welcome every comment

Every day, we strive to improve our website, make our product range more appealing, and enhance our service to offer you, our customer, an even better experience. While we enjoy coming up with good ideas ourselves, we are aware that the best ideas come from our own customers. We can try our best to look at ourselves from a customer's perspective, but it's not the same as your unique experience. Therefore, we are keen to hear your experiences and ideas, whether they are positive or negative.

Examples of comments/improvements

Below you can find a few examples of customers whose comment(s) helped us improve ourselves.

Example 1: a customer found it difficult to compare several ergonomic mice that suited their hand size.

Improvement: using filters, a selection of ergonomic mice can now be quickly made based on the entered hand sizes

Example 2: a customer who paid with Afterpay received a confusing email stating that their order would be dispatched once payment was received. While this is the case with iDeal, Credit card, PayPal etc., customers using Afterpay receive their order before they have paid.

Improvement: by prominently placing a piece of text, the order confirmation email is clearer and fewer questions are received about the delivery of the order.

Example 3: a customer had ordered a Cable Snake to tidy away cables. The included tool for pulling the cables through the sleeve raised questions. The customer couldn't easily figure out how to use it.

Improvement: a video explaining the use of the included tool was added to each Cable Snake. Since then, there have been fewer questions about the use of the tool.

2. Complaint - With us, you're in a strong position

With our customer service and the Webshop Trustmark, you have peace of mind