Our handy returns overview
See at a glance if you can also return for free

 Free returns from the NetherlandsFree returns from BelgiumReturns from Germany
Returns fromNetherlandsBelgiumGermany
Free returns   
Transit time1-2 working days2-3 working daysDepending on the chosen carrier
Track and trace  Depending on the chosen carrier

Register your return
These are the fastest ways

There are several ways to register your return. These methods ensure your return is processed fastest:

Stronger together for fewer returns
Free returns are not free

Free returns is a service we have offered for a very long time and are proud of. It gives you more certainty and the flexibility to make a wrong purchase occasionally. Even when not used, we hear it is greatly appreciated.

Because returns are not free for us, we do our best in various ways to keep the number low. With clear information on the website, advice via chat (hi Jesse), a phone that is answered almost immediately, and always a quick response via email. Do you want to help us, and by extension yourself, to do even better? You can read how below!

  • Ask us for advice - The right choice is made even faster and easier
  • Order and return multiple products at once - Don't make it a Tour de Retour with 10 stages.
  • Write a product review - We sometimes miss a piece of information, but being as sharp as you are, you have a lot to say about it. Write a product review and also get a chance to win an Ergowerken voucher worth €100,-
  • Give us some feedback - have we dropped the ball somewhere? Let us know by phone or email. If we can improve ourselves, you will also benefit from it

Steps for your return
The complete picture in 8 steps